Lift Gen 4 Battery troubleshooting

I have a new Lift eFoil Gen4 Battery when i tried to use conect it to the board it turned all of the LEDs Solid Blue and stayed that way.
It doesnt want to conect to the ebox of the board and ebox flashes blue rapdly with no sounds.
Has anyone seen this and how to solve it?

Sounds like an ebox fault.