I use Aliexpress a lot, and generally even the refund process works pretty OK. Now had had a few interesting cases. Actually did not lost money but time and did not receive what i needed. Both cases are related to a situation where, for some reason, the seller obviously not want to ship( freight increase, increase of product sourcing price maybe, no idea).
Case 1 After order and payment, seller asks to cancel the order. The reason changes on each reply when you ask why. If You don’t, this can happen: You wait a few days and the You see item is shipped. You think all is good…NO. Suddenly You se on the tracking history that shipment is cancelled. There is a bug in the system so the general status shows still “shipped” and you can not open a dispute, at least in a very long time. 3-4 weeks. Sure you get a refund but still annoying. I really don’t often read the messages in the aliexpress so this easily happens.
Case 2 Item shipped and everything looks good. When item arrives to your local postal network, you notice that its mowing to wrong postal area, and also usually you can see that the dimension/ weight is off. Its not addressed to You!! Again another month gone…The seller used same tracking number twice, one customer gets the goods, another not:) In neither case You loose money as such, but waste a lot of time.
With the new EU regulating in force this july will anyway probably purchase from there only in case of eu inventory, think the customs will be totally over worked for a long time to come…